It may be time to reopen your restaurant, hotel, or bar for the first time since COVID-19. Or maybe you've already opened more than once, due to constant changes in restrictions. Reopening restaurants and hotels, Moreover, those of you who have already reopened may agree that not everything has gone smoothly.
We know that it is not easy to do everything perfect the first time. So we've listened to our customers and taken their successes and challenges into account to compile a list of lessons they've learned from their previous attempts to reopen their stores, to help you when it's your turn.
- Adequate staff level for the reopening of restaurants and hotels
One of the most important aspects to take into account when reopening your hotel, restaurant, bar or cafeteria is the number of employees you have working each shift. While too high a workforce level can lead to unnecessary overhead, not having enough employees working will significantly affect your bottom line and your ability to retain valuable team members.
Avoid long waiting times. If your customers have to wait more than 20 minutes to order their food or drink, they will end up asking for less during their stay at your store. And you cannot afford to lose sales due to a staff level that is too low.
Take care of your employees
On the other hand, maintaining a proper staffing level and optimizing your team will also ensure that your teams are less stressed and more motivated to work for your company.
Make sure your customers comes back again
Poor service due to understaffing will not only lose you money, it can also cause you to lose your frequent customers. People are impatient, so fast and friendly service is the key. Things may be going well right now, but make sure to think long term as well.
If you give your customers a great experience now during the post-COVID boom, chances are they will come back in the quieter periods as well. Otherwise, 59% of customers affirm that they would not return to a place after just a bad experience.
- Regulatory compliance: essential for the reopening of restaurants and hotels after COVID-19
Nobody wants to be that place that makes the news for a problem related to COVID. Problems like this could even force you to shut down and send your employees home to quarantine, resulting in a loss of valuable cash flow. Reopening restaurants and hotels, Make sure you have strict measures in place to prevent the spread of COVID-19 and that your employees are well trained and feel safe around them so they can easily explain them to customers.
Show your customers that you take adequate hygiene and cleaning measures in your premises. That is, make your clients notice your efforts so that they feel comfortable and safe. Use clear checklists at all of your locations.
Training to update employees
Although perhaps right now security training is focused on COVID-19, it is important to attend to the other areas as well. He thinks that there will be employees who have been out of work for a year and will need refresher training on topics such as allergens and food safety. 75% of people would not return to a restaurant that had food hygiene problems.
- Staff development for reopening
Even though there is a lot of work at the beginning and you are reopening a restaurant or hotel that has been closed for more than a year, it is never too early to start thinking about the development of your employees.
From taking a few moments to ask about the well-being of your employees, to talking to them about their future development, this aspect of people management is essential and should not be overlooked. Reopening restaurants and hotels, It is estimated that there will be a great recruitment campaign and companies will fight for the best talent. Therefore, it is of the utmost importance that you retain yours.
COVID has made it difficult to recruit for hospitality, as people generally fear catching the virus and many are covered by the ERTE and may not be looking for work. For this reason, it is important to consider what your business offers its employees, beyond salary. How can you combine both digital and more traditional methods to retain talent, increase their commitment to the company and the team, and make them feel supported in a job that offers them development opportunities for the future?
- The reopening of restaurants and hotels: service with a smile
Why exactly have we missed hospitality so much? It's not just because we don't feel like cooking at home or because we want to see our friends. Reopening restaurants and hotels, It is also because of the gab and the service in the hospitality that make the experience really special. While some levels of service are restricted, never forget the essence of hospitality and the customer experience.
It uses a blended approach to training, combining online courses and classes with face-to-face sessions. This will update your employees' customer service competencies and prompt them to think about how they can exceed customer expectations.
In this situation of Covid, try to keep yourself and the people around you safe, carry a mask and sanitizer at all times and try washing your hand after every 30 minutes, we at superhealthylife and you people can make this world germ and Covid free, so please take a look at our website and feel free to buy our products.
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